Refund Policy

7-Day Money-Back Guarantee

Fair Refund Policy for All Plans

Full refund if credits remain unused within 7 days of purchase. Once you start creating videos, we consider the service delivered. This fair policy helps us keep prices low for everyone.

Last updated: April 17, 2026

At ImageFk.com, we are committed to providing high-quality AI video generation services. We offer flexible payment options including one-time purchases, monthly subscriptions, and yearly subscriptions. Please read this refund policy carefully before making a purchase.

Refund Policy by Plan Type

Different plan types have different refund policies. Please review the policy that applies to your purchase:

One-Time Purchase

  • Full refund within 7 days if credits remain unused
  • Refund period ends once you generate your first video
  • Credits have lifetime validity and never expire
  • No recurring charges or automatic renewals

Monthly Subscription

  • Cancel anytime before next billing cycle
  • No refunds for partial months
  • Fresh credits allocated every month
  • Unused credits reset each billing cycle

Yearly Subscription

  • Cancel anytime - no refunds for partial year
  • 20% savings compared to monthly billing
  • Monthly credits allocated on billing date
  • Best value for committed users

One-Time Purchase Refund Details

For one-time credit purchases, we offer a 7-day money-back guarantee:

  • Eligible: Purchase made within last 7 days AND credits completely unused
  • Not Eligible: Any credits have been used to generate videos
  • Processing Time: Refunds processed within 3-5 business days
  • Refund Method: Original payment method

Important: Once you start creating videos using your purchased credits, we consider the service delivered and the refund period ends. This ensures fairness for all users and helps us maintain affordable pricing.

Subscription Cancellation Policy

For monthly and yearly subscriptions:

  • You can cancel your subscription at any time from your account settings
  • Cancellation takes effect at the end of your current billing period
  • No refunds for partial billing periods (monthly or yearly)
  • You retain access to your credits until the billing period ends
  • Unused subscription credits do not roll over to the next period

Example: If you have a monthly subscription and cancel on the 15th, you'll still have access until the end of the month, but won't be charged for the next month.

General Refund Conditions

The following situations are NOT eligible for refunds under any plan:

  • Change of mind after using the service to generate videos
  • Issues caused by user error or misuse of the service
  • Violation of our Terms of Service
  • Requests made outside the eligible refund period
  • Partial usage of purchased credits (for one-time purchases)

How to Request a Refund or Cancel

For One-Time Purchase Refunds:

  • Contact our support team at [email protected]
  • Include your account email or username
  • Provide your order number and purchase date
  • Confirm that no credits have been used
  • Our team will process your refund within 3-5 business days

For Subscription Cancellations:

  • Log into your account and go to Settings
  • Navigate to "Subscription" or "Billing" section
  • Click "Cancel Subscription"
  • Confirm your cancellation
  • You'll receive a confirmation email

Need Help? If you have any questions or need assistance with refunds or cancellations, please contact us at [email protected]. We typically respond within 24-48 hours during business days.

Credit Validity by Plan Type

  • One-Time Purchases: Credits never expire and remain in your account indefinitely
  • Monthly Subscriptions: Fresh credits allocated monthly, unused credits reset each billing cycle
  • Yearly Subscriptions: Monthly credits allocated on billing date, unused credits reset each cycle

Before Making a Purchase

To ensure you choose the right plan and are satisfied with our service, we recommend:

  • Trying our free version or demo first
  • Starting with a one-time purchase if you're unsure about long-term needs
  • Choosing monthly subscription if you need flexibility
  • Choosing yearly subscription if you want the best value (20% savings)
  • Reading our documentation and FAQs
  • Contacting our support team with any questions

Payment Security

We take payment security seriously:

  • We never store your credit card information on our servers
  • All payment processing is handled by our trusted payment partners
  • All transactions use bank-level encryption and comply with PCI DSS standards
  • Your financial data remains secure throughout the transaction process

Contact Information

If you have any questions about our refund policy, need assistance with cancellations, or require support with our service, please contact us:

Email: [email protected]

Please include the following information in your request:

  • Your account email or username
  • Plan type (One-Time, Monthly, or Yearly)
  • Date of purchase or subscription start date
  • Order number or subscription ID (if available)
  • Your questions or concerns

Response Time: We typically respond within 24-48 hours during business days.

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates. Your continued use of our service after any changes constitutes your acceptance of the new policy.

Effective Date: April 17, 2026